Stories, journeys and smart maps: an approach to universal access

Abstract This paper proposes a new approach to universal access based on the premise that humans have capacity engage emotionally with story, whatever their ability. Our is present “story” of museum resources and knowledge as journey, then represent this journey physically smart map. The key research question assess extent which our map’ (SJSM) provides emotional engagement part experience. applied through creation map for blind partially sighted (BPS) visitors. Made in partnership Titanic Belfast, world-leading tourist attraction, interactive tells story ’s maiden voyage. uses low-cost technologies such laser-cut features software-controlled multi-function buttons audio description (AD). AD enhanced background effects, dramatized personal stories ship’s last messages. results reception study show enabled BPS participants experience significant resources. model also gave users level control over them greater sense empowerment independence, particularly important visitors varying sight conditions. We conclude SJSM has considerable potential an access, increase collections. propose several developments could further extend its implementation.